FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some common questions about our products
HOW CAN I GET SPARES OR WARRANTY SUPPORT?
Your first port of call for spares and warranty support should be your DAHON dealer or original retailer.They will work with your national distributor (or our HQ if in the USA) to obtain the part you need and ensure it isproperly fitted. For bicycle wear items (see the owner's manual), we recommend visiting a local bicycle shop forrepairs or replacements. If you are unable to get assistance, please contact us atservice@dahon.comfor furthersupport. For warranty claims, always make sure to retain your original receipt.
WHERE CAN I BUY A DAHON FOLDING BIKE?
DAHON folding bikes are available in the US, Canada, and over 30 other countries.If you’re unable to locate an authorized dealer near you, feel free to send us an email, and we’ll be happy to assist youin finding one. Alternatively, you can visit your local bicycle store and ask about DAHON bikes. If they don’t stock ourmodels, they can contact us or the national distributor to place an order. Please note that not all DAHON folding bikemodels are available in every country.
HOW MUCH DOES A DAHON FOLDING BICYCLE COST?
Our corporate mission is promoting the growth of clean transportation. To support this goal, we price our bicycleswithin reach of the average consumer. “High-end” models for the cycling enthusiast, boasting state-of-the-artcomponents and material technology, are priced accordingly. Prices and specifications may vary with the region.
HOW EASILY CAN I GET SERVICE AND PARTS FOR MY DAHON FOLDING BIKE?
Except for the frame, fork, and handle post, most parts are standard and can be replaced through any quality bicycle dealer.If you have an issue with the frame or another component that isn’t stocked by your dealer, please emailservice@dahon.com, and we’ll assist you further.
Orders
Below are some of are common questions about orders
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Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
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